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Product Support Technician

  • Stoneridge Electronics, Bayonne, France
  • Ref: SR 03 19
  • Closing date for all applications: 04th May 2019

Stoneridge Electronics, subsidiary of the American group STONERIDGE INC (OHIO, USA), is an automotive specialist of electronic equipment manufacturing for commercial vehicles.

We are looking for a Product Support Technician for our French site in Bayonne 

You will collaborate with customer support (email, phone, workshop testing and possibly some Europe base travels), as part of a local team offering high levels of service for the European territory and beyond.

You will strive to provide efficient, valuable responses to contribute to the team objectives.

The products you support are legally-binding and have a high level of technicity (vehicle units, workshop computer tools).

 

The ideal candidate will have :

  • Customer satisfaction focus
  • Excellent telephone manner
  • good written skills
  • Solution driven, and methodical
  • Autonomy
  • Taking initiatives, ensuring consistent communication  within the team
  • French proficiency is a plus but not mandatory, as well as other European languages

Academic qualification : technical bachelor.

 

18 month fixed term contract, with the possibility of a permanent position reviewed at 18 months.

Based in Bayonne, 64100 France.